Accessibility Statement

Smiling House Ltd · Last updated 21 July 2026

1.Our commitment

Smiling House Ltd wants every guest to be able to browse homes, ask a question and make a booking, whatever device or assistive technology they use. We treat accessibility as part of building the site rather than something checked once before launch.

2.Standard we aim for

We target the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA on the paths that matter most: finding a home, viewing a property, contacting us and completing a booking.

Automated checks run against these pages on every change, covering both static pages and interactive states such as open menus, the search panel and the cookie banner. Automated testing alone cannot prove a site is usable, so it is a floor rather than a guarantee.

3.What we have done

  • A “Skip to content” link as the first stop on every page, so keyboard users can bypass the header and menus.
  • Every interactive control reachable and operable by keyboard, including the destination, date and guest pickers.
  • Text and interface colours checked against WCAG AA contrast ratios.
  • Landmarks and headings structured so screen-reader users can navigate by region.
  • Motion kept restrained, and reduced-motion preferences respected.

4.Known limitations

We would rather tell you where we fall short than imply the site is perfect.

  • Payment pages are provided by our payment partner inside an embedded frame. We do not control that interface; if you have difficulty there, contact us and we will take your booking directly.
  • Property photography and descriptions come from the homeowners and managers who list with us. Image descriptions vary in quality, and we are working through improving them.
  • Interactive maps are difficult to use without a pointing device. Every home reachable from the map is also reachable from the standard search results list.
  • Formal screen-reader testing with VoiceOver and NVDA is in progress; some announcements may not yet be as clear as we want.

5.Tell us if something does not work

If any part of this site prevents you from doing what you came to do, please tell us — it is the fastest way for us to fix it. Contact the contact form or call +41 79 489 70 21, describing the page and what happened. We aim to reply within five working days, and we will help you complete your booking by another route in the meantime.